Frequently Asked Questions
Does this dress have a return policy?
No — all dresses and formalwear are Final Sale. We do not accept returns or exchanges. Please check the size guide carefully before purchasing.
How do I choose the right size?
All of our dresses are available in US sizes. Sizing varies by designer, so we recommend checking the size guide for each specific product before making your selection.
Can I cancel my order?
Orders for dresses and formalwear cannot be canceled once they have been placed.
How long will it take for my order to arrive?
Processing takes 1–3 business days. Delivery to the U.S. takes 3–8 business days. Delivery to the Caribbean and Europe takes 4–7 business days.
I received a damaged item. What should I do?
Contact us at support@luxeensemble.store within 5 days of receiving your order, including photos of the damage, and we'll resolve the issue right away.