Everything You Need to Know
Shipping & Delivery
Which countries do you ship to?
We ship to the United States, Canada, Mexico, the United Kingdom, Europe, and Caribbean countries, including the Dominican Republic (select products).
How long will it take for my order to arrive?
Processing takes 1–3 business days. Delivery times vary by destination: U.S., 3–8 days; Caribbean/Europe, 4–7 days; Canada/Mexico, 5–7 days.
Can I track my order?
Yes, you'll receive an email with your tracking number once your order has been shipped.
Returns & Refunds
What is the return policy?
We accept returns within 14 days of receiving the order. Items must be unused, with their original tags, and in their original packaging.
Can dresses and formalwear be returned?
No — all dresses and formalwear are final sale. We do not accept returns or exchanges.
What should I do if I received a damaged item?
Please contact us at support@luxeensemble.store within 5 days of receiving your order, including photos of the damage.
Sizing & Fit
How do I know which size to choose?
Each product has its own size guide. We recommend checking it before you buy, as sizing varies by designer.
Are the sizes US sizes?
Yes, all of our products are available in US sizes.
Orders & Payment
Can I cancel my order?
Orders for dresses and formalwear cannot be canceled once placed. For other products, please contact us immediately at support@luxeensemble.store.
When is the refund processed?
Once the return is approved, the refund will be processed within 10 business days to your original payment method.
Contact
How can I contact you?
Email us at support@luxeensemble.store or use the live chat feature on our store's website. We'll respond during business hours.