Política de reembolso

RETURN & REFUND POLICY — LUXE ENSEMBLE

Overview At Luxe Ensemble, we curate premium formalwear and luxury accessories fulfilled directly by specialized third-party suppliers. Due to the nature of our dropshipping model, all sales are final. We do not accept returns or exchanges except in the specific circumstances outlined below.

We strongly encourage you to review product descriptions, size guides, and photos carefully before placing your order.

All Sales Are Final All purchases made at Luxe Ensemble are considered final sale. We do not accept returns or exchanges for reasons including, but not limited to: change of mind, incorrect size selection, or items not meeting personal expectations.

Exceptions — Damaged or Defective Items Only We will assist you if your order arrives in any of the following conditions:

Item is damaged upon arrival
Item is defective or has a manufacturing fault
Wrong item was sent

To submit a claim, contact us at support@luxeensemble.store within 48 hours of delivery with:

Your order number
A clear description of the issue
Photographic evidence of the damage or defect

Claims submitted after 48 hours of delivery will not be accepted. We will work directly with our supplier to offer a resolution, which may include a replacement or store credit at our discretion.

Order Cancellations Orders cannot be canceled once placed, as they are transmitted immediately to our suppliers for processing.

EU Customers Customers located in the European Union have the right to cancel their order within 14 days of delivery under the EU Consumer Rights Directive, except for the following categories which are explicitly excluded under Article 16(c) as sealed goods unsealed after delivery:

Formalwear and eveningwear (suits, tuxedos, gowns, dresses)
Intimate apparel and accessories

Refund Processing If a refund is approved following a valid damage or defect claim, it will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@luxeensemble.store.

Non-Eligible Items The following are never eligible for return or refund: